Telemedicine Practice Guidelines Charter

Governed under the National Medical Commission (NMC) & MoHFW Telemedicine Practice Guidelines (2020)

1. Registered Medical Practitioner (RMP) Verification

Every medical practitioner on WAFFA is enrolled with a State Medical Council or National Medical Commission. Their full name, qualification, and registration number are visibly displayed before and during every consultation.

2. Patient Consent Protocol

Under Indian telemedicine guidelines, when a patient initiates a consultation request via the mobile app, consent is considered implied. For follow-ups, explicit consent is logged.

3. Prescription Norms & Medicine Classification

List O (Over-the-Counter)

Antacids, paracetamol, ORS solutions, vitamins, iron, and calcium supplements may be prescribed through any consultation mode (video, audio, text).

List A (First Consult Video or Follow-up)

Hormonal regulators, specific antibiotics, and PCOS treatments prescribed following a video consult or prior in-person checkup.

List Prohibited (Schedule X & Narcotics)

Schedule X psychotropic substances, narcotics, and habit-forming sedatives cannot be prescribed via telemedicine.