Terms of Service & User Agreement
Last updated: September 2026 • Governs the use of the WAFFA Mobile App & Services
WAFFA is a digital wellness and teleconsultation platform. WAFFA IS NOT DESIGNED FOR LIFE-THREATENING EMERGENCIES, SEVERE TRAUMA, OR ACUTE CRITICAL CONDITIONS. In case of an urgent medical emergency, call 112 immediately or visit your nearest hospital emergency department.
1. Platform Nature & Role
WAFFA provides a digital technology platform that enables end users (Patients) to connect with independent, licensed Registered Medical Practitioners (RMPs), certified psychologists, clinical dietitians, and advocates (Specialists). WAFFA itself does not practice medicine.
2. User Eligibility & Account Responsibility
- You must be at least 18 years of age, or have guardian consent if using the app for teenage menstrual education.
- You agree to provide accurate health details and symptoms during consultations so practitioners can make informed clinical assessments.
- You are responsible for maintaining confidentiality of your device and authentication codes.
3. Telemedicine Guidelines Adherence
All consultations facilitated through the WAFFA mobile app adhere strictly to the Telemedicine Practice Guidelines (2020) issued by the Ministry of Health and Family Welfare (MoHFW) and National Medical Commission.
4. Payments, Wallet & Subscriptions
All consultation fees and memberships are displayed in Indian Rupees (INR). Payments are processed securely via verified Indian payment gateways (UPI, Cards, NetBanking).
5. Governing Law & Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of India. The courts located in Chennai, Tamil Nadu, India shall have exclusive jurisdiction.